This Account Control and Data Deletion Policy explains how users of KCC Care may request access, modification, or deletion of their personal data held by Kilimani Children's Clinic.

 As a user of KCC Care, you have full control over your personal information. At any time, you may request to: 

 These rights apply to all personal information collected through the KCC Care app and related services. 

To exercise any of your data rights, you may contact us directly by email.

Please send your request to: 

Email: info@kilimanichildrensclinic.co.ke

In your message, please include:

- Your full name

- The email address or phone number linked to your account

- A clear description of your request (e.g., “delete my account,” “delete my transaction history,” etc.)

This helps us verify your identity and process your request accurately.

You may request any of the following:

a) Partial Data Deletion

You can request deletion of specific types of data, such as:

- Transaction history

- Profile details

- Marketing preferences

- Contact information

- Saved preferences

Where possible, we will delete only the data you specify while keeping your account active.

b) Full Account and Data Deletion

You may request complete deletion of:

- Your account

- All personal information associated with it

- All loyalty program records

Once this request is processed:

- Your account will be permanently closed

- Your points or rewards balance will be lost

- Deleted data cannot be recovered

We aim to respond to all data-related requests within 7–14 business days.

In some cases, additional time may be required if:

- Further identity verification is needed

- The request is complex

- Legal or security reviews are required

You will be informed if an extension is necessary.

To protect your privacy and security, we may ask you to verify your identity before processing any request.

This may include confirming:

- Your registered email address

- Phone number

- Recent account activity

Requests cannot be processed without proper verification

Even after a deletion request, certain information may be retained if required for:

- Legal obligations

- Fraud prevention

- Financial or tax records

- Dispute resolution

- Security purposes

Any retained data will be stored only for as long as legally necessary.

Once your data deletion request has been completed, we will send a confirmation email notifying you that:

- The requested data has been removed, or

- Your account has been fully deleted

If you previously gave consent for data processing (such as marketing communications), you may withdraw that consent at any time by emailing us at:

info@kilimanichildrensclinic.co.ke

We may update this Account Control and Data Deletion Policy from time to time.
Any changes will be posted within the App and will take effect from the updated Effective Date. 

For any questions regarding this policy or to submit a request, please contact:

Merchant Name: Kilimani Children's Clinic
Program Name: KCC Care
Email: info@kilimanichildrensclinic.co.ke
Phone: 254725311521
Address: Kilimani, Nairobi

By using the KCC Care App, you acknowledge that you understand your rights to access, modify, and delete your personal data as described in this policy.